About Ali
As a Service Consultant at Lexus of Maplewood, I bring a wealth of knowledge and a passion for delivering exceptional customer experiences. With roots spread from Alaska to Minnesota, I'm proud to be part of this vibrant community. My unwavering determination and intelligence have earned me a reputation as a trusted advisor. My deep understanding of the automobile industry, particularly Lexus, empowers me to guide customers seamlessly through their automotive journeys. Beyond my professional pursuits, I'm a warm and approachable individual who values the power of human connection. I'm a fierce advocate for LGBTQIA+ rights, and I prioritize authenticity and humor in all my interactions. My admiration for my colleague, Rheem, is unmatched. Despite my ability to vanish at will (don't ask how), I prefer to coexist peacefully, fostering understanding rather than conflict. My music tastes are eclectic, my volleyball skills are formidable, and I never take life too seriously. In essence, I'm a friendly, knowledgeable, and dedicated professional who believes in treating every customer with the respect and attention they deserve. I'm eager to connect with you and showcase my passion for all things Lexus!
Customer rating
4.8 / 5 based on 878 ratings (556 written reviews)
Recent reviews
Great!
— Patrick S. ,
She listens to the customer. Does what she can to accommodate the customer for certain circumstances.
— Linda D. ,
Very attentive
— Evelyn R. ,
Excellent
— Lucinda B. ,
I will not be back. I had an appointment for something specific. The work was not done. You went ahead and had them do a diagnostic test when I already told you ( and Doug)I knew why the light was on, hence the QUOTE FOR THE GAS CAP! Doug was very professional on the phone but was quickly disappointed after sitting down. You talked down on your coworker Doug. He took basic notes because I was not there for that. You made your own agenda on what was happening to my vehicle that day. Due to your inability to listen to the customer, lack of empathy/sympathy when I specifically told you I could only afford the scheduled services and then tried to be friendly with me when I almost physically got sick from your snake moves to overcharge me. Personally I feel the company owes me a tire balance. The amount of stress you caused in one day is appalling. Telling me it will take possibly until Monday for a tire balance. Insane.
— Heather F. ,
-
— Mekonnen T. ,
Excellent
— Dan O. ,
Very friendly and helpful and went the extra mile to secure a loaner car for me at the last minute when my car needed to be there longer than anticipated.
— Lisa S. ,
360,000 miles. Nothing more to say.
— Dean D. ,
It was great.
— Suzanne H. ,