# Lexus of Maplewood - Detailed Adviser Profiles

> Organization: Lexus of Maplewood
> Team Site: https://lexusofmaplewood.adviserly.com
> Dealership Homepage: https://www.lexusofmaplewood.com/

Companion to [llms.txt](https://lexusofmaplewood.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available.

Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug.

## Advisers

### Christian Hobbs

- Profile: [https://lexusofmaplewood.adviserly.com/christian-hobbs/reviews](https://lexusofmaplewood.adviserly.com/christian-hobbs/reviews)
- Department: Sales (Sales)
- Title: New Car Sales
- Rating: 4.9 stars (172 ratings, 102 reviews)
- Lifetime vehicles sold: 578
- Recent vehicles sold: 12
- Sales specialties: GX 550, NX 350, NX 350H, RX350, RX350H

Christian has been a part of the Lexus family since 2015. Growing up in Kansas City he now lives in St. Paul with his wife and two Corgis. When he's not at the store, he spends his free time working on house projects or traveling to see family in Hawaii.

Recent reviews:
- 2026-02-04 | 5.0/5 | Thomas B. — Excellent He was very helpful and patient as we were trying to explain our needs.
Christian was very accomadating. We are very happy with our 350h and are very appreciative of his assistance!
- 2026-01-19 | 5.0/5 | Diane G. — This is the third Lexus vehicle I have leased through Christian.  As always, it was a great experience with great customer service.  I plan to return when this lease is up.
- 2025-12-12 | 5.0/5 | Amy P. — Great experience with Christian, easy and straightforward, great communication. I would return to work with him again!

### Clinton Gage

- Profile: [https://lexusofmaplewood.adviserly.com/clinton-gage/reviews](https://lexusofmaplewood.adviserly.com/clinton-gage/reviews)
- Department: Sales (Sales)
- Title: New Car Sales
- Rating: 4.9 stars (216 ratings, 138 reviews)
- Lifetime vehicles sold: 631
- Recent vehicles sold: 14
- Sales specialties: NX 350, NX 350H, RX350, RX350H, TX350

I'm a friendly face ready to welcome you to Lexus of Maplewood. I've been helping guests find their perfect vehicle for nine years, and I'm committed to making the experience as enjoyable as possible. I'm always up for a conversation about anything related to sports! In my spare time, you can find me on the golf course or the basketball court with my wife and son. I also love collecting basketball and football cards. As a Master Certified Lexus Salesperson and a top-ten performer in sales the past 2 years, I'm very knowledgeable and efficient. I understand that your time is valuable, so I'll work quickly to help you find the right vehicle. I'm passionate about helping my guests, and I'll go the extra mile to make sure you have a great experience!

Recent reviews:
- 2026-01-07 | 5.0/5 | Katherine S. — Clint was great to work with while making our decision to purchase our beautiful new Lexus. He was professional,  personable, knowledgeable,  and considerate of our wants and needs
- 2026-01-06 | 5.0/5 | Renay R. — Clint is professional, responsive, no nonsense and reads my needs well. Client focused and fair.  I have leased 6 vehicles through him. Highly recommend!
- 2026-02-26 | 5.0/5 | Edwin R. — Very good experience. Clint is well organized and sees that everything is taken care of  for us. He makes buying a car fun and satisfying.

### Courtney Rambo

- Profile: [https://lexusofmaplewood.adviserly.com/courtney-rambo/reviews](https://lexusofmaplewood.adviserly.com/courtney-rambo/reviews)
- Department: Sales (Sales)
- Title: New Car Sales
- Rating: 4.9 stars (32 ratings, 27 reviews)
- Lifetime vehicles sold: 214
- Recent vehicles sold: 14
- Sales specialties: GX 550, NX 350, RX350, RX350H, TX350

I'm a new car sales professional with 1 1/2 years of experience, and I'm originally from White Bear Lake. I'm a proud Iowa State University graduate. I'm passionate about selling Lexus vehicles and building lasting relationships with my clients.

What my clients appreciate most is that I listen to their needs and advocate for them, helping them find the perfect car. I'm attentive and dedicated, always working hard for them. I believe in a client-first approach and am committed to going the extra mile.

Outside of work, I love staying active and spending time with friends and family. Growing up, I played hockey and softball. Now, if you have any dogs, we could talk forever! I have a rescued 3-year-old pitbull.

I look forward to meeting you and assisting you in finding your perfect vehicle!

Recent reviews:
- 2026-03-07 | 5.0/5 | Kerry M. — We have been looking at different  brands of cars, not sure what kind we wanted. One Saturday we walked in to Lexus not knowing alot about the these kind of vehicles. Courtney's enthusiasm and knowledge "sold" us right away. We test drove and everything she told us about the vehicle was true. She let us test drive different cars with different features so we knew which one was best for our needs.  Courtney knows her vehicles and we loved her passion for car sales.  She answered all our questions!  She checked in with us after the sale making sure everything is going great! We love our Lexus! Thank you Courtney!
- 2026-02-07 | 5.0/5 | Monica C. — She is the best car salesperson I have ever interacted with; she shows interest in every detail  from minute one until you walk out the door and she states she is always there for any question you might have in the future. 
I would give her a 12 out of 10  review!
- 2026-04-25 | 5.0/5 | May T. — Courtney was professional, treated us with so much respect, and was extremely knowledgeable about the various car options based on or needs. We’re thrilled to have worked with her and love our new car!

### Dan Hjermstad

- Profile: [https://lexusofmaplewood.adviserly.com/dan-hjermstad/reviews](https://lexusofmaplewood.adviserly.com/dan-hjermstad/reviews)
- Department: Sales (Pre-owned Sales)
- Title: Pre-Owned Sales
- Rating: 4.9 stars (126 ratings, 76 reviews)
- Lifetime vehicles sold: 423
- Recent vehicles sold: 17
- Sales specialties: ES350, GX460, NX 350H, RX350, RX350H

As a seasoned sales professional with 40 years of experience, my passion lies in connecting people with their dream vehicles. Hailing from St. Cloud, I draw upon my deep-rooted character qualities, prioritizing honesty and a genuine desire to provide an exceptional experience.

My partnership with Sheila, spanning 35 years, is a testament to my commitment to building lasting relationships. Together, we navigate the pre-owned sales landscape, ensuring that our guests find the perfect fit for their needs.

With some college under my belt and an unwavering enthusiasm for sports (Vikings, Twins, Wolves, Wild), I enjoy engaging in lively discussions on the latest headlines. My love for the outdoors extends to the golf greens where I spend many enjoyable hours.

Above all, I believe in a no-pressure approach, allowing our guests to make informed decisions. My focus is on providing a welcoming and informative environment where they feel empowered to explore their options. Whether it's discussing local nature trails or exploring the finer points of pre-owned vehicle ownership, I'm always ready to share my knowledge.

Currently serving at Lexus of Maplewood, I am grateful for the opportunity to showcase our exceptional inventory and provide the highest level of service. I'm eager to connect with you, learn about your automotive aspirations, and help you discover the perfect vehicle for your journey.

Recent reviews:
- 2025-12-01 | 5.0/5 | Dana R. — I stopped in the dealership to test drive a used Rav4 I saw online, and I left with a Lexus RX350. The second Dan put me in that vehicle, I knew I was leaving with it. I still tried to bargain a bit, but was 100% confident the whole time it was going to be mine. I ran into a small issue a few days later, and they worked to resolve it immediately. This dealership is awesome,  the staff is fantastic, and when my new-to-me Lexus needs to be replaced, I'll be back. Thank you, Dan!!
- 2026-03-27 | 5.0/5 | Sharon H. — Dan was quick to understand my needs and offer the the options that would best suit them.  He brought in the appropriate Lexus staff to address my every question and concern. He is a "no pressure" sales person, who had the necessary consumer reports and industry studies at his fingertips. He let the product sell itself.
- 2026-01-28 | 5.0/5 | Justin J. — Dan was a great guy to work with. He was responsive, knowledgeable about the vehicle history and condition etc.(which is rare with dealerships now)  and great followup. Just much better to work with than we have experienced in a long time!

### Dan Oanes

- Profile: [https://lexusofmaplewood.adviserly.com/dan-oanes/reviews](https://lexusofmaplewood.adviserly.com/dan-oanes/reviews)
- Department: Sales (Pre-owned Sales)
- Title: Pre-Owned Sales
- Rating: 4.9 stars (72 ratings, 49 reviews)
- Lifetime vehicles sold: 286
- Recent vehicles sold: 11
- Sales specialties: ES350, HIGHLANDER, NX 350, RX350, RX350H

Recent reviews:
- 2026-03-09 | 5.0/5 | Carrie T. — Dan was great to work with and very accommodating.  I had not called before I went in to look for a new Lexus and yet it he made it work to take time with me that afternoon.  Lexus, and particularly Dan, had been referred to me by a trusted friend and I could not be more grateful for the reference and the luck of him being on the floor when I arrived although I would have come back had he not been there! There was no pressure which I very much appreciated.  As a woman there have been occasions where I was treated "less than' by a car salesman but Dan was always respectful, explained everything in detail and did everything he could to make the car purchase an enjoyable experience. And I love the car!
- 2026-01-24 | 5.0/5 | Elaine B. — Dan was very helpful with my unique situation. He went above and beyond while helping me with the application process. When I returned with a small repair request, he was right on it. I would recommend him for his expertise anytime.
- 2026-02-21 | 5.0/5 | Suzanne E. — Dan was very helpful all the way through our buying process of our Lexus LX570. It took us many weeks to make our final decision. He was very patient and knowledgable. I highly recommend Dan. Thanks

### Eric Heimsness

- Profile: [https://lexusofmaplewood.adviserly.com/eric-heimsness/reviews](https://lexusofmaplewood.adviserly.com/eric-heimsness/reviews)
- Department: Sales (Pre-owned Sales)
- Title: Pre-Owned Sales
- Rating: 4.8 stars (157 ratings, 93 reviews)
- Lifetime vehicles sold: 623
- Recent vehicles sold: 24
- Sales specialties: ES350, GX460, NX 350, RX350, RX350H

As a seasoned Pre-Owned Sales expert with 25 years of experience,  I have built an enduring legacy of trust and respect. My unwavering integrity and unparalleled knowledge have earned me the loyalty of countless clients over the past 22 years.

With a close-knit family comprising two beloving daughters and three adorable granddaughters, I cherish the bond we share. As a proud alumnus of Austin High School , I carry the values I learned there into every aspect of my professional life.

Beyond my passion for the automotive industry, I am an avid outdoorsman who finds solace in pheasant hunting, ice fishing, and golf. It's in these moments of solitude or camaraderie that I feel most connected to myself and the world around me.

What truly sets me apart is my genuine desire to connect with my clients. I believe that establishing a strong rapport is essential for fostering trust and understanding their unique needs. I take pride in discussing everything under the sun, from their favorite vacation destinations to the intricacies of their personal lives—all except buying a car!

Currently working for Lexus of Maplewood, I am committed to providing exceptional service that exceeds expectations. My goal is to create a hassle-free and enjoyable experience for every single client I have the privilege to serve.

Recent reviews:
- 2026-01-26 | 5.0/5 | James A. — Eric was extremely helpful in showing us the features of the 350 RXh. He also helped assure us that everything was as described. The car was detailed and full of gas. Eric was available afterwards answering questions and providing whatever we needed.
Thanks Eric
- 2026-02-18 | 5.0/5 | Daniel V. — Good experience. We would not have left with a car if Eric did not use his experience to find a way to make the sale happy. Everyone at this location is friendly and helpful. I will hopefully be buying my wife a new Lexus there as well soon.
- 2026-02-28 | 5.0/5 | Ryan B. — He’s thorough. He’s honest and he listens to what you are looking for in your next purchase. overall, just a great guy. Would not hesitate to pass his name on to someone looking for a new or used vehicle…

### Greg Carlini

- Profile: [https://lexusofmaplewood.adviserly.com/greg-carlini/reviews](https://lexusofmaplewood.adviserly.com/greg-carlini/reviews)
- Department: Sales (Pre-owned Sales)
- Title: Pre-Owned Sales
- Rating: 4.4 stars (11 ratings, 9 reviews)
- Lifetime vehicles sold: 69
- Recent vehicles sold: 1
- Sales specialties: ES350, GX460, NX 200T, RAV4, RX350

Recent reviews:
- 2024-06-20 | 5.0/5 | Eric E. — I was an out of state buyer and Greg really went the extra mile getting me all the info I required and making sure everything went smoothly throughout the buying process.
I could not be happier with my purchase or Greg's attitude and professionalism!
- 2024-06-17 | 5.0/5 | Leland M. — The purchasing experience was extremely pleasant, and we did not feel “hustled” to make a decision.   And our common history with Woodbury was a bonus.   And we LOVE the car.    Thank you for making that happen.

LM

LM
- 2025-11-18 | 5.0/5 | Gary M. — Greg is friendly, professional and courteous.  He provided excellent service and followed up to make sure I was satisfied.

### John Price

- Profile: [https://lexusofmaplewood.adviserly.com/john-price/reviews](https://lexusofmaplewood.adviserly.com/john-price/reviews)
- Department: Sales (Sales)
- Title: Pre-Owned Sales
- Rating: 4.6 stars (37 ratings, 19 reviews)
- Lifetime vehicles sold: 203
- Recent vehicles sold: 6
- Sales specialties: ES350, NX 350, RX350, RX350L, RX450H

Recent reviews:
- 2025-12-23 | 5.0/5 | Jeremy J. — My salesperson John was amazing. He let me drive multiple cars. He was friendly, talkative, informative, and overall professional. He made me feel like I was family. Which made my car buying experience a 10 out of 10.  I would say John Price gave me the best car buying experience I've ever had. Not only did he help me get the numbers that I needed. After I purchase the car. I contacted him and asked him if I could get a warranty put on the loan. He arranged with finance to rerun the loan and get the warranty put on. Hands down. He is one of Lexus of Maplewoods finest salesperson on the floor. As far as I'm concerned.
- 2025-10-13 | 5.0/5 | Shannon G. — John is a great salesperson.  He knows the vehicles.  He found out what I wanted, gave great options, and then gave me space to make the decision while also encouraging the decision.
- 2025-06-30 | 5.0/5 | Triet L. — John is very helpful, coaches and explains what I need to know about that car. Thanks John for your services.

### Polly Chao

- Profile: [https://lexusofmaplewood.adviserly.com/polly-chao/reviews](https://lexusofmaplewood.adviserly.com/polly-chao/reviews)
- Department: Sales (Sales)
- Title: New Car Sales
- Rating: 4.9 stars (50 ratings, 35 reviews)
- Lifetime vehicles sold: 167
- Recent vehicles sold: 3
- Sales specialties: NX 350, NX 350H, RX350, RX350H, TX350

As a sales professional with over a decade of experience in the automotive industry, I thrive on crafting innovative solutions that exceed each client's unique expectations, inspiring loyalty and trust through my collaborative approach and genuine relationships. By prioritizing their needs and cultivating meaningful connections, I have established a devoted client base that values my expertise and appreciates my passion for delivering exceptional results. 

Outside of work, I am energized by exploring new hobbies with my family, from boating, fishing to cooking and arts and crafts, embracing a balanced lifestyle that fuels my creativity and dedication to achieving outstanding success.

Recent reviews:
- 2026-03-04 | 5.0/5 | Oumou K. — I had an excellent, pressure-free, and transparent car-buying experience working with Polly and her manager  at Maplewood . They were incredibly patient, knowledgeable, and took the time to answer all my questions, ensuring I found the perfect vehicle.
Polly made the entire process easy from start to finish—i highly recommend asking for them!" 
She is one of the best in Maplewood .
- 2026-01-26 | 5.0/5 | Sheila R. — Polly was very helpful and responsive. She spent a lot of time with me, bought me lunch, and made sure I left with the right car for me. I highly recommend her.
- 2026-04-03 | 5.0/5 | Peter H. — Excellent!    Polly welcomed us the minute we walked into the dealership and did a great job walking us through the process to obtain our first Lexus!

### Raymond Maunu

- Profile: [https://lexusofmaplewood.adviserly.com/raymond-maunu/reviews](https://lexusofmaplewood.adviserly.com/raymond-maunu/reviews)
- Department: Sales (Pre-owned Sales)
- Title: Pre-Owned Sales
- Rating: 4.6 stars (142 ratings, 88 reviews)
- Lifetime vehicles sold: 834
- Recent vehicles sold: 23
- Sales specialties: ES350, NX 350, RX350, RX350H, RX450H

As a top sales professional with over four years of experience at Lexus of Maplewood, I am driven by the goal of providing exceptional customer service to every guest. Seeing my clients leave with a smile while driving their dream vehicle is what fuels my passion.

My guiding principles are respect, genuineness, and unwavering commitment to meeting the needs of my clients. I treat people with the same courtesy and consideration that I expect to receive, ensuring a positive and fulfilling experience for all.

Beyond sales, I am an avid sports enthusiast and enjoy engaging in lively discussions about current events, life, and the joys of raising kids. My passion for customer satisfaction extends beyond the showroom, as I firmly believe that everyone deserves to be treated with the utmost respect and care. I am confident that my dedication to excellence and my commitment to going the extra mile make me an invaluable asset to our team. Let's connect and discuss how I can help you find the perfect vehicle to meet your dreams and exceed your expectations.

Recent reviews:
- 2026-04-22 | 5.0/5 | Reuben J. — Raymond wa very patient with us .His customer service was excellent
Stayed late to get us get taken care off
Explain all the features of the car that we should know
Answer all our questions 
Make us feel comfortable 
Very excellent
- 2026-02-28 | 5.0/5 | Koffi K. — My experience with Raymond was very good. He was very attentive and  made sure all of my questions were answered  clearly and thoroughly.  He was patient, professional and made the entire process smooth and stress free.
- 2026-03-12 | 5.0/5 | Thomas M. — Ray was great and very honest with every thing as we proceeded through the process of procuring a new vehicle.

### Ricky Baltazar

- Profile: [https://lexusofmaplewood.adviserly.com/israel-baltazar/reviews](https://lexusofmaplewood.adviserly.com/israel-baltazar/reviews)
- Department: Sales (Sales Support)
- Title: Vehicle Delivery Specialist

I'm excited to join Lexus of Maplewood as your Technology specialist. With six months of experience in the industry, I'm eager to put my skills to work and help you with any questions you have about your vehicle. 

 I've always been passionate about cars and technology. From the latest gadgets to the most innovative engines, I'm always looking to stay up-to-date on the automotive industry.

But it's not just about cars for me. I'm also passionate about connecting with people and building lasting relationships. Whether we're discussing your hobbies, major life events, or career aspirations, I'll always take the time to listen and understand your needs.

I'm excited to continue growing my knowledge in the automotive field and to contribute to Lexus of Maplewood's success by exceeding our customers' expectations every step of the way.

### Sam Herrmann

- Profile: [https://lexusofmaplewood.adviserly.com/sam-herrmann/reviews](https://lexusofmaplewood.adviserly.com/sam-herrmann/reviews)
- Department: Sales (Sales)
- Title: New Car Sales
- Rating: 4.9 stars (21 ratings, 15 reviews)
- Lifetime vehicles sold: 191
- Recent vehicles sold: 11
- Sales specialties: GX 550, NX 350H, RX350, RX350H, TX350

I come from 10+ years in restaurant and hospitality management.  In my first year with Lexus of Maplewood, I have loved to get to know my clients and match them with the vehicle that meets their needs the best.  I want you to feel welcomed and comfortable whenever you are in our store and I love to go the extra mile for my clients.  

In my free time I love trying new restaurants & cooking, exploring the North Shore, spending time with my wife and our many animals, and watching sports (football, basketball, and Formula 1).  I look forward to meeting you and helping you with your car buying journey!

Recent reviews:
- 2025-12-16 | 5.0/5 | Dawn K. — Excellent! Sam treated me so respectfully, and he talked directly to me, the buyer, rather than my husband, the man. I cannot even begin to tell you how many times I have experienced this at other dealerships (recently), but not at Lexus! Sam rocks! He has kept in contact, making sure that I am doing well with my Lexus. I recommend him highly!
- 2026-03-12 | 5.0/5 | Brandon B. — Sam was absolutely great throughout the entire process.  He kept me informed of where the vehicle was at all times. Sam went above and beyond by picking me up at the airport and bringing me to the dealership, on his scheduled day off.  Great dealership and Sam is a tremendous asset to this organization.
- 2026-03-24 | 5.0/5 | Julianna E. — Sam was tremendous! He was professional and enthusiastic, and he made buying our car fun!
We had no intention of buying a car the day we came in, but he satisfied our needs and we ended up buying it that same day. We are very happy with our purchase and we will definately buy our next car from Sam.

### Terrance Munn

- Profile: [https://lexusofmaplewood.adviserly.com/terrance-munn/reviews](https://lexusofmaplewood.adviserly.com/terrance-munn/reviews)
- Department: Sales (Pre-owned Sales)
- Title: Pre-Owned Sales

### Tim Frederick

- Profile: [https://lexusofmaplewood.adviserly.com/tim-frederick/reviews](https://lexusofmaplewood.adviserly.com/tim-frederick/reviews)
- Department: Sales (Sales)
- Title: New Car Sales
- Rating: 4.9 stars (198 ratings, 138 reviews)
- Lifetime vehicles sold: 522
- Recent vehicles sold: 14
- Sales specialties: GX 550, NX 350, NX 350H, RX350, RX350H

As a seasoned automotive professional with an unwavering commitment to customer satisfaction, I believe my reputation speaks volumes. With three decades of experience, 27 of which spent in the luxury market, I've witnessed firsthand the transformative power of aligning individuals with their automotive desires.

Throughout my tenure at Lexus of Maplewood, I've consistently achieved exceptional customer satisfaction scores. By actively listening to my clients' needs and wants, I strive to be a trusted advisor rather than an aggressive salesperson. This consultative approach ensures that I meticulously match them with the perfect vehicle that meets their unique lifestyle and aspirations.

Beyond my professional acumen, I'm a family-oriented individual with four beloved children. My hobbies include Formula One racing, exploring the world (especially London, Amsterdam, California, and the Caribbean), cycling (road and mountain biking), and doting on my dear grandchildren and canine companions. When it comes to customer service, I believe in a low-pressure approach that empowers my clients to make informed decisions. By focusing on their individual needs, I cultivate enduring relationships that extend far beyond the initial sale.

Recent reviews:
- 2026-04-18 | 5.0/5 | Timothy B. — Tim was nothing short of awesome. From my first phone conversation to the day we purchased our new Lexus he was very knowledgeable and helpful. This was our first purchase of a luxury vehicle and Tim made us feel very comfortable through the process.
- 2026-04-20 | 5.0/5 | Jill K. — Tim Frederick did a very comprehensive and professional job selling us not one, but two Lexus vehicles.  We really enjoyed working with him.  He answered all our questions and made sure our purchase experiences went smoothly.
- 2026-04-18 | 5.0/5 | Luann Z. — Tim is wonderful to do business with. He’s very friendly and knows how to go about getting what I requested quickly. This is my fourth Lexus I’ve leased with Tim.

### Ali Dilger

- Profile: [https://lexusofmaplewood.adviserly.com/ali-dilger/reviews](https://lexusofmaplewood.adviserly.com/ali-dilger/reviews)
- Department: Service (Service)
- Title: Service Consultant
- Rating: 4.8 stars (721 ratings, 438 reviews)
- Lifetime vehicles serviced: 4534
- Recent vehicles serviced: 185

As a Service Consultant at Lexus of Maplewood, I bring a wealth of knowledge and a passion for delivering exceptional customer experiences. With roots spread from Alaska to Minnesota, I'm proud to be part of this vibrant community.

My unwavering determination and intelligence have earned me a reputation as a trusted advisor. My deep understanding of the automobile industry, particularly Lexus, empowers me to guide customers seamlessly through their automotive journeys.

Beyond my professional pursuits, I'm a warm and approachable individual who values the power of human connection. I'm a fierce advocate for LGBTQIA+ rights, and I prioritize authenticity and humor in all my interactions. My admiration for my colleague, Rheem, is unmatched.

Despite my ability to vanish at will (don't ask how), I prefer to coexist peacefully, fostering understanding rather than conflict. My music tastes are eclectic, my volleyball skills are formidable, and I never take life too seriously.

In essence, I'm a friendly, knowledgeable, and dedicated professional who believes in treating every customer with the respect and attention they deserve. I'm eager to connect with you and showcase my passion for all things Lexus!

Recent reviews:
- 2026-04-30 | 5.0/5 | Barbara B. — Ali went above and beyond to help put me in the vehicle I wanted  and was waiting for. She was always pleasant and enthused to help. Lexus is fortunate to have her on site. I would refer people to her if they were interested in a Lexus. I was very satisfied with the customer care from her. Thanks.
- 2026-04-20 | 5.0/5 | Amalia A. — She was amazing… highly recommended very professional.
I had a little issue with my service contract. She was quick to resolve it and get everything moving along. It’s refreshing to work with someone that’s highly skilled with great customer service..
- 2026-04-23 | 5.0/5 | Yasmin F. — Ali was very friendly and welcoming. She explained everything that was going on and made sure I was updated every step of the way while my car was being worked on. She made the experience feel smooth and seamless.

### Doug Pfeffer

- Profile: [https://lexusofmaplewood.adviserly.com/doug-pfeffer/reviews](https://lexusofmaplewood.adviserly.com/doug-pfeffer/reviews)
- Department: Service (Service)
- Title: Service Consultant
- Rating: 4.8 stars (965 ratings, 573 reviews)
- Lifetime vehicles serviced: 5583
- Recent vehicles serviced: 277

Recent reviews:
- 2026-04-29 | 5.0/5 | Candice L. — Doug was absolutely super! I cannot say enough about his professionalism. He went above and beyond and reminded of my days at Lexus of Maplewood  with Matt Koehnen and Slater Lapman who were also simply the best! I really enjoyed working with Doug and appreciate his level of dedication to the customer experience at Lexus of Maplewood.
- 2026-04-30 | 5.0/5 | Carol E. — Fantastic service:  very efficient check-in, the appointment ran right on time, Doug and team finished the oil change, tire rotation, and bulb replacement in under an hour.  (The video explanation from service technician is so appreciated!)
- 2026-04-28 | 5.0/5 | Ramona W. — It's great to work with Doug!  He's always very professional and listens! 
Lexus is lucky to have Doug!

### Mike Mullan

- Profile: [https://lexusofmaplewood.adviserly.com/mike-mullan/reviews](https://lexusofmaplewood.adviserly.com/mike-mullan/reviews)
- Department: Service (Service)
- Title: Service Consultant
- Rating: 4.9 stars (757 ratings, 500 reviews)
- Lifetime vehicles serviced: 2955
- Recent vehicles serviced: 16

As a Service Consultant at Lexus of Maplewood with 20 years of experience, I'm committed to providing honest, knowledgeable guidance to my clients. My passion for helping others drives me to deliver exceptional service, ensuring that you make informed decisions about your automotive needs.

Growing up in Linwood, I developed a deep love for the Minnesota Wild and baseball. I'm also an avid fisherman and enjoy playing guitar. My experiences in Forest Lake, The Dominican Republic, Detroit, and Mexico have broadened my perspectives and made me appreciate different cultures.

As a Senior Certified Service Consultant, I stay up-to-date with industry best practices. My core values of honesty and integrity guide my every interaction. I'm always approachable, willing to discuss music and sports, and eager to share my knowledge with you.

Whether you're looking for a comprehensive vehicle inspection or expert repair advice, I'm here to provide you with the highest level of service and support.

Recent reviews:
- 2026-03-02 | 5.0/5 | Mary W. — You are a great service consultant, Mike, and I'm fortunate to be able to contact you for any service needed ... you're the only person I call.  I appreciate your professionalism, expertise, friendliness, kindness, and "genuine desire" to help everyone ... wonderful attributes to have!  Your dedication to "customer satisfaction" is ALWAYS so evident ... an asset to your team and Lexus of Maplewood.
                                   You're "BEST of the BEST", Mike ...
                                       Thanks for being "YOU"!
- 2026-03-05 | 5.0/5 | Brian T. — I’ve work with Mike on many different service appointments and I’m always happy when I see he’s handling my service. He’s great at communicating.
- 2026-03-10 | 5.0/5 | Harold K. — Excellent. Understood the difficulties and worked hard to address. I was not entirely happy with my experience the previous week.

### Nick Gavin

- Profile: [https://lexusofmaplewood.adviserly.com/nick-gavin/reviews](https://lexusofmaplewood.adviserly.com/nick-gavin/reviews)
- Department: Service (Service)
- Title: Service Consultant
- Rating: 4.8 stars (616 ratings, 316 reviews)
- Lifetime vehicles serviced: 4287
- Recent vehicles serviced: 159

My name is Nick Gavin, and I'm a Service Consultant at Lexus of Maplewood from the great state of Wisconsin. I'm a proud father to two wonderful children who keep me on my toes.

Outside of work, I'm an avid enthusiast of all things automotive. Whether it's motorcycles, cars, or trucks, I love tinkering and riding anything with an engine.

At Lexus of Maplewood, I'm known for my dedication to customer satisfaction and my ability to go the extra mile. I understand the importance of providing exceptional service and am always striving to exceed expectations. I believe that integrity, honesty, and perseverance are essential qualities in both my personal and professional life.

I'm excited to assist you with all your automotive needs and am confident that you'll find working with me to be a positive and rewarding experience.

Recent reviews:
- 2026-04-27 | 5.0/5 | Eve O. — From the moment I drove in for service I was checked in.
Nick was my service advisor.  He went through all options for the 30,000 mile packages.  There was no pressure but explanation  of what was included.  He answered all my questions.  Communication was spot on, keeping me updated throughout the day.
I have had Lexus’ previously and have been away for several years.  I am extremely happy to be back & service continues to be number one.
- 2026-04-23 | 5.0/5 | Steven E. — Great
I wa pleasantly surprised how much care and consideration Nick took in clearly articulating what options I had for my car maintenance program

A hip hip hoorah - to the service staff for the friendly demeanor & positive interactions
- 2026-04-22 | 5.0/5 | Patrick F. — Nick was very helpful with our service needs and communicated consistently throughout the process and did a great job managing my expectations around the repair process.

### Paul Vang

- Profile: [https://lexusofmaplewood.adviserly.com/paul-vang/reviews](https://lexusofmaplewood.adviserly.com/paul-vang/reviews)
- Department: Service (Service)
- Title: Service Consultant
- Rating: 4.9 stars (853 ratings, 486 reviews)
- Lifetime vehicles serviced: 5500
- Recent vehicles serviced: 182

In the automotive landscape for over two decades, I've honed my craft as an Automotive Service Specialist, earning a reputation for meticulous work that meets the highest industry standards. From prestigious clients to everyday drivers, I've served the community with unwavering integrity.

Beyond the technical aspects, my true passion lies in restoring vehicles to their pristine condition, knowing that I'm taking care of the pride and joy of their owners. I'm a genuine and approachable individual, always striving to exceed expectations with a smile.

While my mind can't defy gravity, it's capable of incredible control. Like a seasoned drag racer, I navigate the intricate curves of vehicle bodywork with precision and speed, leaving behind a flawless finish. And just as I once chased checkered flags, I now find fulfillment cheering on my kids as they pursue their own dreams.

Currently, I'm proud to lend my expertise to Lexus of Maplewood, a dealership known for its exceptional service and customer focus. I'm honored to contribute to their legacy by ensuring that every vehicle that leaves their showroom is a testament to my unwavering pursuit of perfection.

Recent reviews:
- 2026-05-01 | 5.0/5 | Ti T. — Paul was very approachable and responsive. He was thoughtful to try to make my car maintenance experience less stressful and smoother.  Even though my car ran into the tires change communication glitch and caused more waiting time.  Paul made a quick decision, and made arrangements to let me leave the shop immediately and provided extra services to make my experience painless and stress less.  He was a great problem reducer and solver.  That is why I and my family trust Lexus maintenance services with its effective, efficient and proficient staff.  Ti T.
- 2026-04-23 | 5.0/5 | Gail F. — Paul took over all my appointment details and service as our usual service consultant had the day off. He was so knowledgable and thorough and answered all of my questions. 
Thank you Paul!
- 2026-04-30 | 5.0/5 | Cynthia J. — Paul was very attentive and made sure to keep in touch with me about the work on my car.

### Robert Bertini

- Profile: [https://lexusofmaplewood.adviserly.com/robert-bertini/reviews](https://lexusofmaplewood.adviserly.com/robert-bertini/reviews)
- Department: Service (Service)
- Title: Service Consultant
- Rating: 4.8 stars (582 ratings, 290 reviews)
- Lifetime vehicles serviced: 3302
- Recent vehicles serviced: 213

As a Service Consultant for the past 3 months at Lexus of Maplewood, I'm driven by my passion for providing honest and valuable information to my clients. From keeping them informed and up-to-date to communicating clearly and effectively, I strive to build strong relationships based on trust and transparency.

Outside of work, I'm a dedicated family man, cherished by my beloved wife, Sara, and children, Joey and Nichole. My time is filled with playing lead guitar, engaging in lively discussions on politics, religion, and rock'n'roll, and pursuing my interests in weightlifting and culinary adventures. I am grateful for the unwavering support of my family, as well as the opportunity to combine my passion for helping others with my love of automobiles at Lexus of Maplewood.

Recent reviews:
- 2025-08-10 | 5.0/5 | Mark L. — Excellent service representative.  Robert was professional, informative, knowledgeable and attentive. Great experience!
- 2025-08-11 | 5.0/5 | John H. — Robert is always fantastic to work with. He’s chill and treats me professionally.
- 2025-08-04 | 5.0/5 | Thomas P. — Excellent. Robert was very professional,friendly and helpful.

### Zach Watterson

- Profile: [https://lexusofmaplewood.adviserly.com/zach-watterson/reviews](https://lexusofmaplewood.adviserly.com/zach-watterson/reviews)
- Department: Service (Service)
- Title: Service Consultant
- Rating: 4.8 stars (519 ratings, 269 reviews)
- Lifetime vehicles serviced: 3489
- Recent vehicles serviced: 71

As a Service Consultant at Lexus of Maplewood. I am driven by the genuine connections I make with our guests. Hailing from Forest Lake, I attended Centennial High School and NDSU before serving in the military. My global experiences have broadened my perspective, with Aruba emerging as a favorite vacation spot.

Beyond certifications from two brands and customer service awards from three, I take pride in my ability to foster conversations that unearth commonalities among strangers. My guests often commend my approachability, knowledge, and reliability.

Outside of work, I enjoy the exhilaration of motorcycle rides and the tranquility of boating. My life experiences have instilled in me an unwavering sense of responsibility, empathy, and a commitment to delivering exceptional service.

Recent reviews:
- 2025-11-27 | 5.0/5 | Arthur H. — Wrote work order with required service and did include windshield protection. Also needed  new phone added to GPS .
- 2025-12-14 | 5.0/5 | Odette M. — Very pleasant, calm and efficient technician. He explained everything well. I have no complaints.
- 2025-11-16 | 5.0/5 | Manzar S. — Great customer service always I have good experience

### Ashlee Stachowski

- Profile: [https://lexusofmaplewood.adviserly.com/ashlee-stachowski](https://lexusofmaplewood.adviserly.com/ashlee-stachowski)
- Department: Plus (Management)
- Title: New Car Sales Manager
- Call: 6514152405

As a Sales Manager from the vibrant city of Minneapolis, MN, I bring 22 years of sales experience to my role at Lexus of Maplewood. With my passion for connecting with people and my unwavering commitment to honesty and integrity, I am excited to make a positive impact on our valued customers.

In everything I do, whether it's interacting with the incredible team at Lexus of Maplewood or engaging with our discerning clientele, I strive to create a positive and memorable experience. I believe that building strong relationships is the foundation of success, and I am eager to listen to your needs and provide tailored solutions that exceed your expectations.

With my energetic demeanor, unwavering integrity, and easy-going nature, I am confident in my ability to contribute effectively to our collective goals. I am excited to embark on this journey and look forward to meeting the wonderful people who make Lexus of Maplewood a truly exceptional organization.

### Charlie Swanson

- Profile: [https://lexusofmaplewood.adviserly.com/charlie-swanson](https://lexusofmaplewood.adviserly.com/charlie-swanson)
- Department: Plus (Management)
- Title: .

.

### Chuck Witte

- Profile: [https://lexusofmaplewood.adviserly.com/chuck-witte](https://lexusofmaplewood.adviserly.com/chuck-witte)
- Department: Plus (Parts)
- Title: Parts Specialist

As a dedicated Parts Specialist hailing from North Saint Paul, I am proud to be associated with the esteemed PARTS organization. My journey into the automotive industry began with a passion for all things mechanical. Joining the team at Lexus of Maplewood has been a transformative experience, allowing me to develop my skills while contributing to the success of this reputable dealership.

My in-depth knowledge of automotive parts and systems, coupled with my exceptional customer service abilities, enables me to consistently meet and exceed the needs of our valued clients. Whether it's sourcing rare components or providing technical advice, I am committed to providing a seamless and efficient experience for every customer.

Outside of work, I am an avid do-it-yourselfer and enjoy spending time outdoors, particularly on the golf course. I believe that my attention to detail and problem-solving abilities, both professionally and personally, contribute to my overall success as a Parts Specialist.

### Derek Mortensen

- Profile: [https://lexusofmaplewood.adviserly.com/derek-mortensen](https://lexusofmaplewood.adviserly.com/derek-mortensen)
- Department: Plus (Management)
- Title: Detail Manager
- Lifetime vehicles serviced: 4

As a Detail Manager for Lexus of Maplewood with over 21 years of experience, my unwavering commitment to customer satisfaction drives my every action. I approach each task with respect and a desire to make a positive difference.

Whether it's a minor touch-up or a comprehensive restoration, no job is beyond my capabilities. I believe that every detail matters when creating a polished final product. I take pride in treating my clients' vehicles as if they were my own, ensuring the highest level of care and precision with every step.

Outside of work, I cherish time with my family and pets, immersing myself in the automotive scene and staying abreast of the latest advancements in car detailing and protection. I am passionate about delivering exceptional results that not only enhance the appearance of our clients' vehicles but also provide them with peace of mind.

I am honored to have completed the 3M Preferred Installer training and numerous other industry accreditations, reaffirming my dedication to professionalism and excellence. It brings me immense satisfaction to witness the transformative power of our work and receive compliments on its flawless execution. I am a passionate advocate for the benefits of automotive paint protection film, car wrapping, and tinting, and I am always eager to share my knowledge and expertise with anyone who is interested.

### Eric Rucinski

- Profile: [https://lexusofmaplewood.adviserly.com/eric-rucinski](https://lexusofmaplewood.adviserly.com/eric-rucinski)
- Department: Plus (Parts)
- Title: Parts Specialist

### Jacob Schwietz

- Profile: [https://lexusofmaplewood.adviserly.com/jacob-schwietz](https://lexusofmaplewood.adviserly.com/jacob-schwietz)
- Department: Plus (Parts)
- Title: Parts Specialist

Greetings! I'm a dependable and enthusiastic Parts Specialist with 14 years of experience at Lexus of Maplewood. Growing up in White Bear Lake, Minnesota, instilled in me a strong work ethic and a passion for the outdoors. I relish the opportunity to apply my problem-solving abilities and meticulous attention to detail to ensure that each customer receives the highest level of service. My unwavering commitment to customer satisfaction, combined with my extensive knowledge of automotive parts, makes me an asset to any automotive team.

### Jakob Johnson

- Profile: [https://lexusofmaplewood.adviserly.com/jakob-johnson](https://lexusofmaplewood.adviserly.com/jakob-johnson)
- Department: Plus (Sales Support)
- Title: Vehicle Delivery Specialist

Hello! My name is Jakob and I've been with Lexus for over 8 years - since December of 2015. I love the company, and have owned more than several myself, so you could say that I believe in the brand. I have been a Technology Specialist for most of my time here at Lexus of Maplewood and have the elite title of being "Master Certified". I've had plenty of corporate training at the Lexus/Toyota Headquarters but admittedly it comes easy to me as I grew up with technology. However it can be overwhelming for some, and I try to patiently walk people through all the electronics in their vehicle - they are computers on wheels nowadays.

Outside of Lexus I spend most of my time with my family including my beautiful Wife and Daughter who just turned 5, as well as a Great Dane and Chihuahua. Cars, video games and movies are some of my big hobbies, and just staying on top of the newest tech. My favorite Lexus is the LFA of course - driving one is on my bucket list!

### James Hershaw

- Profile: [https://lexusofmaplewood.adviserly.com/james-hershaw](https://lexusofmaplewood.adviserly.com/james-hershaw)
- Department: Plus (Management)
- Title: Parts Manager

As a dedicated Parts Manager with over two decades of experience, I am proud to lead the team at Lexus of Maplewood. Hailing from Maplewood with roots at Forest Lake High School, I possess an unwavering commitment to providing exceptional customer experiences and maintaining a dynamic parts inventory.

Certified as a Master Parts Manager, I bring a wealth of knowledge and expertise to my role. My ability to anticipate market demands, streamline processes, and foster strong relationships with suppliers has consistently resulted in improved performance and efficiency within our department.

Through my meticulous attention to detail, I ensure the timely and accurate delivery of genuine Lexus parts to our valued customers. I am passionate about providing the highest level of service and support, ensuring that every customer leaves our dealership satisfied with their experience.

### Jared Fulton

- Profile: [https://lexusofmaplewood.adviserly.com/jared-fulton](https://lexusofmaplewood.adviserly.com/jared-fulton)
- Department: Plus (Finance)
- Title: Sales Manager
- Lifetime vehicles sold: 18
- Recent vehicles sold: 3
- Sales specialties: GX 550, NX 350, NX 350H, RX350, UX300H

### Jared Olson

- Profile: [https://lexusofmaplewood.adviserly.com/jared-olson](https://lexusofmaplewood.adviserly.com/jared-olson)
- Department: Plus (Parts)
- Title: Parts Specialist

### Jennifer George

- Profile: [https://lexusofmaplewood.adviserly.com/jennifer-george](https://lexusofmaplewood.adviserly.com/jennifer-george)
- Department: Plus (Management)
- Title: Controller

As a seasoned Controller with 30 years of industry experience, I approach my work with a blend of expertise and leadership. I am passionate about empowering my team, fostering a collaborative environment, and ensuring the smooth and efficient operation of our department.

My strong understanding of the industry has allowed me to navigate challenges effectively and implement innovative solutions that drive success. I am skilled in 10-key data entry and problem-solving, and I take pride in delivering accurate and timely financial reporting.

Beyond my technical abilities, I prioritize building relationships and being approachable. I am committed to providing mentorship and support to those I work with, and I find immense satisfaction when I witness their growth and success. My dedication to making things right and maintaining a positive work environment has earned me the respect and admiration of my colleagues.

My personal life is filled with cherished moments with my beloved family and friends. I enjoy discussing travel experiences and learning from others. In my spare time, I am always eager to organize and bring people together.

I am grateful to be part of the leadership team at Lexus of Maplewood, where I am committed to contributing my skills and expertise to the continued success of our organization.

### Jeremy Mertes

- Profile: [https://lexusofmaplewood.adviserly.com/jeremy-mertes](https://lexusofmaplewood.adviserly.com/jeremy-mertes)
- Department: Plus (Management)
- Title: General Manager
- Lifetime vehicles sold: 23
- Recent vehicles sold: 1
- Sales specialties: GX 550, LX 600, NX 350, RX350H, TX500H

As a seasoned General Manager with two decades of dedicated service at Lexus of Maplewood, I am deeply invested in empowering people and fostering their professional growth. My unwavering commitment to this mission has not only strengthened our team but has earned me the unwavering admiration of my colleagues and clients.

At my core, I am a compassionate and driven leader who believes in fostering a positive and supportive work environment. I strive to create a culture where individuals feel valued, heard, and encouraged to reach their full potential.

My love for the outdoors fuels my passion for adventure and exploration. I am constantly seeking new challenges and experiences that push my limits and broaden my horizons. This spirit of adventure translates into my professional life as I embrace innovation and seek opportunities for continuous improvement.

Hailing from Hopkins, Minnesota, I am proud to be a part of this vibrant community. I hold a degree from Hennepin Technical College and have had the privilege of traveling to exotic destinations like Bora Bora. These experiences have shaped my perspective and instilled in me a deep appreciation for diversity and global interconnectedness.

I am honored to be the beloved General Manager of a team that consistently exceeds expectations. Together, we have forged strong relationships with our clients and within the community. I am grateful for the opportunity to continue leading this exceptional team and contributing to the ongoing success of Lexus of Maplewood.

### Juliana Hougen

- Profile: [https://lexusofmaplewood.adviserly.com/juliana-hougen](https://lexusofmaplewood.adviserly.com/juliana-hougen)
- Department: Plus (Finance)
- Title: New Car Biller

.

### Mark Von Ruden

- Profile: [https://lexusofmaplewood.adviserly.com/mark-von-ruden](https://lexusofmaplewood.adviserly.com/mark-von-ruden)
- Department: Plus (Management)
- Title: Recon Manager
- Lifetime vehicles serviced: 2506
- Recent vehicles serviced: 176

### Michael Farrell

- Profile: [https://lexusofmaplewood.adviserly.com/michael-farrell](https://lexusofmaplewood.adviserly.com/michael-farrell)
- Department: Plus (Management)
- Title: Sales Manager
- Lifetime vehicles sold: 30
- Recent vehicles sold: 3
- Sales specialties: ES350, GX 550, IS350, NX 350H, RX350

As a Sales Manager at Lexus of Maplewood, my unwavering dedication to delivering exceptional customer experiences drives me to go the extra mile. With a keen ear and an empathetic approach, I'm adept at discerning customer needs and guiding them towards their perfect vehicle solution.

Beyond my sales expertise, I am a passionate musician and avid cyclist. The discipline and creativity cultivated through these pursuits shape my approach to work, where I strive for both precision and innovation.

My academic background in Biology with a minor in Psychology has equipped me with a deep understanding of human behavior and the ability to connect with customers on a personal level. This empathy, coupled with my commitment to training and development, enables me to inspire and empower my team to achieve their full potential.

### Ryan Korolchuk

- Profile: [https://lexusofmaplewood.adviserly.com/ryan-korolchuk](https://lexusofmaplewood.adviserly.com/ryan-korolchuk)
- Department: Plus (Parts)
- Title: Parts Specialist

### Silvio Abea

- Profile: [https://lexusofmaplewood.adviserly.com/silvio-abea](https://lexusofmaplewood.adviserly.com/silvio-abea)
- Department: Plus (Finance)
- Title: Pre-Owned Manager

### Siri Ruecker

- Profile: [https://lexusofmaplewood.adviserly.com/siri-ruecker](https://lexusofmaplewood.adviserly.com/siri-ruecker)
- Department: Plus (Operations)
- Title: Warranty Administrator
- Lifetime vehicles serviced: 12
- Recent vehicles serviced: 5

As a highly skilled Warranty Administrator with eight years of experience at Lexus of Maplewood, I am a seasoned professional dedicated to providing exceptional customer support and ensuring product quality. My home in St. Paul is where I find solace and inspiration through my passion for ceramics. When I'm not working or honing my craft, I spend quality time with my beloved Furchild, my constant companion and source of joy.

Throughout my career, I have consistently exceeded expectations in managing warranty claims, ensuring seamless resolution and customer satisfaction. My meticulous attention to detail, excellent communication skills, and unwavering commitment to resolving issues have earned me a reputation as a trusted and reliable resource for both customers and colleagues.

Beyond my professional accomplishments, I am known for my strong character qualities, including integrity, empathy, and a positive attitude. I believe that a little bit of warmth and humor can make all the difference in the workplace, and I strive to create a supportive and engaging environment for those around me.

When I'm away from the desk, I find rejuvenation in the arts. Ceramics has become a meditative outlet where I can express my creativity and find balance. The intricate patterns and vibrant colors that emerge from clay inspire me to bring a touch of beauty and uniqueness to every aspect of my life.

Thank you for considering me for your team. I am eager to share my skills, experience, and passion in a role that allows me to make a meaningful contribution while continuing my personal and professional growth.

### Soua Yang

- Profile: [https://lexusofmaplewood.adviserly.com/soua-yang](https://lexusofmaplewood.adviserly.com/soua-yang)
- Department: Plus (Parts)
- Title: Parts Specialist

### Tom Schultz

- Profile: [https://lexusofmaplewood.adviserly.com/tom-schultz](https://lexusofmaplewood.adviserly.com/tom-schultz)
- Department: Plus (Management)
- Title: Service Director
- Lifetime vehicles serviced: 820
- Recent vehicles serviced: 27