About Nick
My name is Nick Gavin, and I'm a Service Consultant at Lexus of Maplewood from the great state of Wisconsin. I'm a proud father to two wonderful children who keep me on my toes. Outside of work, I'm an avid enthusiast of all things automotive. Whether it's motorcycles, cars, or trucks, I love tinkering and riding anything with an engine. At Lexus of Maplewood, I'm known for my dedication to customer satisfaction and my ability to go the extra mile. I understand the importance of providing exceptional service and am always striving to exceed expectations. I believe that integrity, honesty, and perseverance are essential qualities in both my personal and professional life. I'm excited to assist you with all your automotive needs and am confident that you'll find working with me to be a positive and rewarding experience.
Customer rating
4.8 / 5 based on 725 ratings (394 written reviews)
Recent reviews
Nick was wonderful and treated me with great care and professionalism. I enjoyed my visit. The real issue is that management asked him to recommend services to increase revenue, whether they were necessary or not. He did what he was told. I had to make a quick decision, and management is aware of this. In this situation, you did not look out for the customer. Was a carburetor cleaning really needed at 30,000 miles when I use premium gas from Costco, which is top tier? I did not see the need for it, but I trusted management to advise me if it was unnecessary. There is no actual proof the service was done—no video, photo, or other evidence—so the shop did not do their job. My trust has not increased. All I have is words on an invoice, which anyone could write without actually doing the work.
— Michael W. ,
Super! Nick is always friendly and keeps me up to date on work being done.
— Jennifer S. ,
Nick was very thorough and knowledgeable
— Michael M. ,
Nik was very thorough in what was needed to be done with the vehicle and great communication, with multiple updates on where the vehicle was in process and when being completed.
— Keith N. ,
Nick was very pleasant to work with. He was knowledgeable and professional
— Pang T. ,
A very good experience! Thanks Nick
— Thomas S. ,
He went out of his way to clean the car mats
— Corrine H. ,
Great experience and service overall!!!!
— Jerome S. ,
Nick is a terrific, customer-focused service advisor. No concerns whatsoever with Nick. I do have service concerns overall, in that I had to bring up an electronics issue multiple times over multiple visits before Nick actually got it addressed. Apparently warranty issues - caused by the service team who replaced a battery (that I paid for) don’t get prioritized. I expect it’s because they are not revenue-generating, so they go to the bottom of the work orders (if they are ordered at all). I had to live with the issue unnecessarily for months and then had to bring my car in on consecutive days which is disruptive to schedules and life. I imagine this is similar at any car & service dealership but we buy Lexus because we expect more. Didn’t get it this time.
— Barbara D. ,
Great person to work with on having the vehicle serviced.
— Ted K. ,